Contact

Definitions

Customer: any professional or natural person with legal capacity as defined in Articles 1123 et seq. of the Civil Code, or any legal entity, who visits the Website covered by these Terms and Conditions.
Services: https://www.serame.fr provides Customers with:

Content: All elements comprising the information available on the Site, including text, images, and videos.

Customer Information: Hereinafter referred to as “Information(s),” which refers to all personal data that may be held by https://www.serame.fr for the purposes of managing your account, managing customer relationships, and for analytical and statistical purposes.

User: An Internet user who logs in and uses the aforementioned website.

Personal information: “Information that, in any form whatsoever, directly or indirectly, allows for the identification of the individuals to whom it pertains” (Article 4 of Law No. 78-17 of January 6, 1978).

The terms “personal data,” “data subject,” “processor,” and “sensitive data” have the meanings defined in the General Data Protection Regulation (GDPR: No. 2016-679)

1. Introduction to The Website.

Pursuant to Article 6 of Law No. 2004-575 of June 21, 2004, on Confidence in the Digital Economy, users of the website https://www.serame.fr are hereby informed of the identities of the various parties involved in the website’s creation and maintenance:

Owner: SAS SERAME; Share capital: €160,000; VAT Number: FR85403483811 – 59 Rue de Lille, 59710 Avelin
Publication Director: CHARLES DERNONCOURT – serame@serame.fr
The Publication Director may be an individual or a legal entity.
Webmaster: SILVIO GENEVIEVE – silvio.creative@gmail.com
Hosting provider: WORDPRESS – Business Web Service SAS – 548 Chemin du Raidillon, 78670 MEDAN 03 00 00 00 00
Data Protection Officer: CHARLES DERNONCOURT – serame@serame.fr

The legal notices are based on the template provided by Orson.io’s GDPR legal notice generator.

2. General Terms and Conditions of Use for the Website and the Services Offered.

The Site constitutes a work of the mind protected by the provisions of the Intellectual Property Code and applicable international regulations.
The Customer may not, under any circumstances, reuse, transfer, or exploit for its own benefit all or part of the Site’s content or works.

Use of the https://www.serame.fr website implies full and unconditional acceptance of the terms and conditions of use described below. These terms and conditions of use are subject to change or amendment at any time; users of the https://www.serame.fr website are therefore encouraged to review them regularly.

This website is normally accessible to users at all times. However, https://www.serame.fr may decide to suspend access for technical maintenance, in which case it will make every effort to notify users in advance of the dates and times of the maintenance.
The https://www.serame.fr website is updated regularly by the administrator of https://www.serame.fr. Similarly, the legal notices may be modified at any time; however, they are binding on

3. Description of The Services Provided.

The purpose of the website https://www.serame.fr is to provide information about all of the company’s activities.
https://www.serame.fr strives to provide information on the https://www.serame.fr website that is as accurate as possible. However, it cannot be held liable for omissions, inaccuracies, or failures to update the information, whether caused by https://www.serame.fr itself or by third-party partners who provide this information.

All information provided on the https://www.serame.fr website is for informational purposes only and is subject to change. Furthermore, the information on the https://www.serame.fr website is not exhaustive. It is subject to changes that may have been made since it was posted online.

4. Contractual restrictions on technical data.

This site uses JavaScript.

The website cannot be held liable for any property damage resulting from the use of the site. Furthermore, users of the site agree to access the site using up-to-date hardware that is free of viruses and a latest-generation, up-to-date web browser
The website https://www.serame.fr is hosted by a service provider located within the European Union in accordance with the provisions of the General Data Protection Regulation (GDPR: No. 2016-679)

The goal is to provide a service that ensures the highest level of availability. The hosting provider guarantees the continuity of its service 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible periods, particularly for maintenance purposes, to improve its infrastructure, in the event of infrastructure failures, or if the Services generate traffic deemed abnormal.

https://www.serame.fr and the web host shall not be held liable in the event of a malfunction of the Internet, telephone lines, or computer and telephone equipment, particularly due to network congestion that prevents access to the server.

5. Intellectual Property and Infringement.

https://www.serame.fr owns the intellectual property rights and holds the rights to use all elements accessible on the website, including text, images, graphics, logos, videos, icons, and sounds.
Any reproduction, display, modification, publication, or adaptation of all or part of the website’s content, regardless of the means or method used, is prohibited without prior written authorization from: https://www.serame.fr.

Any unauthorized use of the website or any of the elements it contains will be considered an act of infringement and will be prosecuted in accordance with the provisions of Articles L.335-2 et seq. of the Intellectual Property Code.

6. Limitations of Liability.

https://www.serame.fr acts as the publisher of the website. https://www.serame.fr is responsible for the quality and accuracy of the Content it publishes.

https://www.serame.fr shall not be held liable for any direct or indirect damage caused to the user’s equipment while accessing the https://www.serame.fr website, resulting either from the use of equipment that does not meet the specifications set forth in Section 4 or from the occurrence of a bug or incompatibility.

https://www.serame.fr shall also not be held liable for any consequential damages (such as, for example, loss of business or loss of opportunity) resulting from the use of the https://www.serame.fr website. Interactive sections (including the option to ask questions in the “Contact Us” section) are available to users. https://www.serame.fr reserves the right to remove, without prior notice, any content posted in this section that violates applicable French law, particularly provisions relating to data protection. Where applicable, https://www.serame.fr also reserves the right to hold the user liable under civil and/or criminal law, particularly in the event of messages of a racist, abusive, defamatory, or pornographic nature, regardless of the medium used (text, photograph, etc.).

7. Management of Personal Data.

The Customer is informed of the regulations concerning marketing communications, the Law of June 21, 2014 on Confidence in the Digital Economy, the Data Protection Act of August 6, 2004, and the General Data Protection Regulation (GDPR: No. 2016-679).

7.1 Parties Responsible for Collecting Personal Data

For Personal Data collected in connection with the creation of the User’s personal account and the User’s browsing activity on the Site, the controller of the Personal Data is: SERAME. https://www.serame.fr, represented by CHARLES DERNONCOURT, its legal representative

As the data controller for the data it collects, https://www.serame.fr is committed to complying with the applicable legal framework. In particular, it is the Client’s responsibility to establish the purposes of its data processing, to provide its prospects and customers—based on their consent—with complete information regarding the processing of their personal data, and to maintain a record of processing activities that accurately reflects the actual situation.
Whenever https://www.serame.fr processes Personal Data, https://www.serame.fr takes all reasonable measures to ensure the accuracy and relevance of the Personal Data in light of the purposes for which https://www.serame.fr processes it.

7.2 Purpose of the Collected Data

https://www.serame.fr may process all or part of the data:

    • to enable navigation on the Site and the management and tracking of the products and services ordered by the user: Site login and usage data, billing, order history, etc.
    • to prevent and combat computer fraud (spamming, hacking, etc.): computer hardware used for browsing, IP address, password (hashed)
    • to improve navigation on the Site: connection and usage data
    • to conduct optional satisfaction surveys on https://www.serame.fr: email address
    • to conduct communication campaigns (text messages, email): phone number, email address

https://www.serame.fr does not sell your personal data, which is therefore used only when necessary or for statistical and analytical purposes.

7.3 Right of Access, Rectification, and Objection

In accordance with current European regulations, users of https://www.serame.fr have the following rights:

    • the right of access (Article 15 of the GDPR) and rectification (Article 16 of the GDPR), as well as the right to update and ensure the completeness of Users’ data; the right to restrict processing or erase Users’ personal data (Article 17 of the GDPR) when such data is inaccurate, incomplete, ambiguous, outdated, or where the collection, use, disclosure, or retention of such data is prohibited
    • the right to withdraw consent at any time (Article 13(2)(c) of the GDPR)
    • Right to restrict the processing of Users’ data (Article 18 of the GDPR)
    • Right to object to the processing of Users’ data (Article 21 of the GDPR)
    • the right to data portability for data provided by Users, when such data is subject to automated processing based on their consent or on a contract (Article 20 of the GDPR)
    • the right to determine what happens to Users’ data after their death and to choose whether https://www.serame.fr should disclose their data to a third party they have previously designated

As soon as https://www.serame.fr becomes aware of a User’s death and in the absence of instructions from the User, https://www.serame.fr undertakes to destroy the User’s data, unless retaining it is necessary for evidentiary purposes or to comply with a legal obligation.

If the User wishes to know how https://www.serame.fr uses their Personal Data, request that it be corrected, or object to its processing, the User may contact https://www.serame.fr in writing at the following address:

SERAME – DPO, CHARLES DERNONCOURT
59 RUE DE LILLE, 59710 AVELIN.
In this case, the User must specify the Personal Data that they would like https://www.serame.fr to correct, update, or delete, and must provide proof of identity by submitting a copy of a valid ID (identity card or passport).

Requests to delete Personal Data will be subject to the obligations imposed on https://www.serame.fr by law, particularly with regard to the retention or archiving of documents. Finally, Users of https://www.serame.fr may file a complaint with the supervisory authorities, including the CNIL (https://www.cnil.fr/fr/plaintes).

7.4 Non-Disclosure of Personal Data

https://www.serame.fr does not process, host, or transfer the information collected about its customers to a country outside the European Union or recognized as “inadequate” by the European Commission without first informing the customer. However, https://www.serame.fr retains the freedom to choose its technical and commercial processors, provided that they offer sufficient safeguards with respect to the requirements of the General Data Protection Regulation (GDPR: n°2016-679).

https://www.serame.fr is committed to taking all necessary precautions to ensure the security of the Information and, in particular, to prevent it from being disclosed to unauthorized persons. However, if an incident affecting the integrity or confidentiality of the Customer’s Information is brought to the attention of https://www.serame.fr, the latter must promptly notify the Customer and inform them of the corrective measures taken. In addition, https://www.serame.fr does not collect any “sensitive data.”

The User’s Personal Data may be processed by subsidiaries of https://www.serame.fr and by subcontractors (service providers), solely for the purposes set forth in this policy.

Within the scope of their respective responsibilities and for the purposes outlined above, the main individuals who may have access to the data of https://www.serame.fr users are primarily our customer service representatives.

8. Incident Report

No matter how much effort is made, no method of transmission over the Internet or electronic storage is completely secure. We therefore cannot guarantee absolute security.
If we become aware of a security breach, we will notify the affected users so that they can take appropriate measures. Our incident reporting procedures take into account our legal obligations, whether at the national or European level. We are committed to fully informing our clients of all matters related to the security of their accounts and to providing them with all the information necessary to help them meet their own regulatory reporting obligations.

No personal information about users of the https://www.serame.fr website is published without the user’s knowledge, exchanged, transferred, assigned, or sold in any form to third parties. Only in the event of a takeover of https://www.serame.fr and its rights would the transmission of such information to the potential acquirer be permitted; the acquirer would, in turn, be bound by the same obligation to protect and modify data with respect to users of the https://www.serame.fr website.

Safety

To ensure the security and confidentiality of Personal Data and Health-Related Personal Data, https://www.serame.fr uses networks protected by standard security measures such as firewalls, pseudonymization, encryption, and passwords.

To ensure the security and confidentiality of Personal Data and Health-Related Personal Data, https://www.serame.fr uses networks protected by standard security measures such as firewalls, pseudonymization, encryption, and passwords.

9. Hyperlinks, “cookies,” and web beacons (“tags”)

The https://www.serame.fr website contains a number of hyperlinks to other websites, which have been included with the permission of https://www.serame.fr. However, https://www.serame.fr is unable to verify the content of the websites accessed through these links and, consequently, assumes no liability in this regard.

Unless you choose to disable cookies, you agree that the website may use them. You may disable these cookies at any time, free of charge, using the opt-out options provided and described below; please note that doing so may limit or prevent access to all or part of the Services offered by the website.

9.1. « COOKIES »

A “cookie” is a small data file sent to the User’s browser and stored on the User’s device (e.g., computer, smartphone) (hereinafter “Cookies”). This file contains information such as the User’s domain name, the User’s Internet service provider, the User’s operating system, and the date and time of access. Cookies do not pose any risk of damaging the User’s device.

https://www.serame.fr may process information about the User’s visit to the Site, such as the pages viewed and searches performed. This information enables https://www.serame.fr to improve the Site’s content and the User’s browsing experience.

Since cookies facilitate navigation and/or the provision of the services offered by the Site, the User may configure their browser to allow them to decide whether or not to accept cookies so that they are stored on the device or, conversely, rejected—either systematically or based on the issuer. The user may also configure their browser so that they are prompted to accept or reject cookies on a case-by-case basis, before a cookie is likely to be stored on their device. https://www.serame.fr informs the User that, in this case, not all of the browser’s features may be available.

If the User refuses to allow cookies to be stored on their device or browser, or if the User deletes those that are stored there, the User is advised that their browsing and experience on the Site may be limited. This could also be the case when https://www.serame.fr or one of its service providers is unable, for technical compatibility reasons, to recognize the type of browser used by the device, the language and display settings, or the country from which the device appears to be connected to the Internet.

In such cases, https://www.serame.fr disclaims all liability for any consequences resulting from the impaired operation of the Site and any services offered by https://www.serame.fr, resulting from (i) the User’s refusal of cookies or (ii) https://www.serame.fr’s inability to store or access the cookies necessary for their operation due to the User’s choice. Pour la gestion des Cookies et des choix de l’Utilisateur, la configuration de chaque navigateur est différente. Elle est décrite dans le menu d’aide du navigateur, qui permettra de savoir de quelle manière l’Utilisateur peut modifier ses souhaits en matière de Cookies.

At any time, the User may choose to specify and modify their preferences regarding cookies. https://www.serame.fr may also use the services of third-party providers to assist in collecting and processing the information described in this section.

Finally, by clicking on the icons for the social media platforms Twitter, Facebook, LinkedIn, and Google Plus that appear on the https://www.serame.fr website or in its mobile app—and provided the User has accepted the use of cookies by continuing to browse the https://www.serame.fr website or mobile app— Twitter, Facebook, LinkedIn, and Google+ may also place cookies on your devices (computer, tablet, cell phone).

These types of cookies are placed on your devices only if you consent to them by continuing to browse the https://www.serame.fr website or mobile app. However, you may withdraw your consent for https://www.serame.fr to place these types of cookies at any time.

Article 9.2. INTERNET TAGS

https://www.serame.fr may occasionally use web beacons (also known as “tags,” or action tags, single-pixel GIFs, transparent GIFs, invisible GIFs, and one-by-one GIFs) and deploy them through a web analytics partner that may be located (and therefore store the corresponding information, including the User’s IP address) in a foreign country.

These tags are placed both in the online ads that allow users to access the Site and on the Site’s various pages.

This technology enables https://www.serame.fr to evaluate visitors’ responses to the Site and the effectiveness of its actions (for example, the number of times a page is viewed and the information accessed), as well as the User’s use of this Site.

The third-party service provider may collect information about visitors to the Site and other websites using these tags, compile reports on the Site’s activity for https://www.serame.fr, and provide other services related to the use of the Site and the Internet.

10. Governing Law and Jurisdiction.

Any dispute arising from the use of the website https://www.serame.fr is governed by French law.
Except where prohibited by law, exclusive jurisdiction is granted to the competent courts of LILLE.